Hedera ecosystem Twitter Spaces hosted by Hello Future Buzz featuring N2 Solutions and HashPack (Part 1)

In this week's HelloFutureBuzz Twitter Spaces, N2 Solutions joins us to speak about their new application being built for ServiceNow freelancers. In collaboration with HashPack, N2 Solutions is leveraging the Hedera network to offer memberships and traceability of the ServiceNow freelancers.

Transcription

Hello Future Buzz – Elizabeth - Founder
‍Hello everybody, top of the hour! Let's see who's behind that HashPack.

HashPack Wallet – Marc Ugas – Director of Operations
‍This is Marc. How's it going?

Hello Future Buzz – Elizabeth - Founder
‍Hi Marc, how are you?

HashPack Wallet – Marc Ugas – Director of Operations
‍Very good, just hopped off the meeting and really excited for this Spaces.

Hello Future Buzz – Elizabeth - Founder
‍Oh good well, welcome! Thanks for coming by. I'm just trying to get, the other people invited, our main speakers. Let me know. I hope they get that they have to be on their phone, which we went through. So anyhow, we'll talk until they get here. And hi Lance, happy Thursday!

PixFi – Lance - Founder
‍Hey, thank you! And hello everyone. Good to see some familiar faces out there already, and some new ones too.

Hello Future Buzz – Elizabeth - Founder
‍Yeah. Hi Charles, hello everybody. Oh, there's N2, is that Nicola? And I don't even know which Nicola it is. It's Nicola, let's see.

N2 Help & Solutions – Nicola - Founder
‍Should I be a Nicor Atico one drawing because it's very late for him. He's based in Italy, so we are just at the chat. He has to apologize, but he won't join tonight.

Hello Future Buzz – Elizabeth - Founder
‍That, he's in Italy that is very late for him. But we're very happy to have you near this, and, let's see, I think we have everybody, and whoever's coming afterwards we can add, so we'll start. It's Thursday, February 23rd, and welcome to Hello Future Buzz. I'm Elizabeth, and we're here today to welcome and to help and solutions the best ServiceNow experts from around the world. In DAO, we trust. I really want to get into that, Nicola, but I'd like to introduce you to the panel that we have on today. Since you're new to Hello Future Buzz, we have HashPack today with Lance and Charles and Ethan, who's an NFT artist extraordinaire and his new dragma Labs that will have a little update on. And then we have Nate, who's also the head of Upside Co-op, which he's very interested in DAOs also. So hopefully, we'll have a lot of discussions, a lot of interaction, and conversation, and we'll really get going. So, as we go along, I'll be adding a couple more people, but let's start with you Nicola since you're new to Hello Future Buzz, and we welcome you to the community, and very excited about your initiative with N2. Would you like to just give us a little bit of an idea of you who you are, Nicola, and why you got into a ServiceNow and the N2 product?

N2 Help & Solutions – Nicola - Founder
‍Yes, for sure. So, I'm Nicola. I'm based in Montreal, Canada, as you can hear from my lovely accents. I'm French, and so basically, what we do at N2 is that we are I.T. transformation consultant freelancer expert on ServiceNow. So, ServiceNow is a platform which is used across very large organization to automate workflows. So, with ServiceNow, you can automate a service desk to manage incidents, you can automate any task you have inside a company. And in fact, we have decided, two years ago with a friend of mine, which is also Nicola, to help each other as freelancers because we were lonely as freelancers, and we decided to create a kind of cooperative. So, at that time, we were not really familiar with Hedera with a crypto space, and so we were really looking at how can we help each other as freelancers? So that's how it all started. Does it understand your question in this habit?

Hello Future Buzz – Elizabeth - Founder
‍Well, yeah. And what I was just thinking when you said, it's lonely being a freelancer, it sure is. It can be very lonely, and I think that's one of the reasons that our community on Hedera in Twitter is so active. It's because a lot of us spend a lot of time behind a computer by ourselves at our desks, and to come and join a community on Twitter is also very enjoyable. I looked at your well, and there's also a Synergy, I think, coming with Nate and his Co-op because he's very into the Cooperative model of doing business also. But to discuss a little bit about what I was reading about N2 and the solution that you have for freelancers in the ServiceNow area, and you're doing it in a kind of unique way, would you like to tell us a little bit about how the website works? And how you're utilizing NFTs as a way to bring?

N2 Help & Solutions – Nicola - Founder
‍So what happened is that first we were two freelancers, Nico and Nico, and then customer ask us, "Do you know a good expert that could help us?" and we say, "Of course, we know plenty of people," and we have together around a WhatsApp group 2 4 6 10 12 20 people, and I was looking for a way to say, "Oh, I'd like to have a membership card for my freelancer so I can manage and grow my community, but they can still prove they are part of our Network," and that's where the NFT ID jumped into my mind. So I say, "Oh, why not creating something beautiful and which could be owned by my Community member?" and that's when it all starts. So it was a year ago when I Googled basically how to Mint an NFT with ServiceNow because, as we are ServiceNow experts, we were looking for an easy way to do that, and I find a guy called Nicola Attico, which was already writing some blog on how to map Ethereum and ServiceNow. We had a call, and you say, "Oh, you'd better look to Hedera. It's going to be easy, and I have already an API which is ready to be used to connect ServiceNow and Hedera," and we start to look at the possibility, and basically, we decided to create a recruitment process where we would have any member who will join the community, going through a set of interview with other members of the community, and at the end, when the process will be successful, they will receive an NFT card which is a corrector, but which is also a new, unique way to prove that you're part of the network, a bit like if you will have a company card to in your wallet. So that was the overall idea, and thanks, I'm happy to hear that it's a bit unique because we realize now explaining the case that it makes us unique. Thanks to that.

Hello Future Buzz – Elizabeth - Founder
‍Oh, absolutely, and I love the way that you're, phrasing things to bring the community into the even into your own ecosystem and by giving them not only membership cards but treating them as a community is really important. Yes, HashPack.

HashPack Wallet – Marc Ugas – Director of Operations
‍Yeah. I don't know, I just wanted to make a quick comment because I think that what you guys have been building, and you know, we've been going back and forth with Nicola, and I think it's incredible. It's really just another use case of what you can do with NFTs. I mean, the fact that you're bringing all these experts on with ServiceNow, I mean, ServiceNow is one of the biggest, companies that provides a lot of services to a lot of different enterprises, and being able to have it as an NFT membership, but also allows all these experts to show almost like a live resume on the graph, and it's just really incredible. I'd be super curious to know kind of how, how the whole process of getting the those NFTs are, and then, and yeah, just a little more on that.

N2 Help & Solutions – Nicola - Founder
‍So, everything is managed from the ServiceNow platform. It's, for us, we didn't need to know a lot about the tech side. So, for now, we have created a first Gallery, which is limited to 50 cards for the pioneering member, and this gives the possibility for us to also set this card are really designed by a graphics which take a photo of my community member draw their, you know, in a with a human way, so we are not fully robots. We are also having a guy who draws a card, but once we will reach more people, we will automate and try to put some AI in generation for that. So, that's something we are looking at. And also what we add is that the workflow which is used to make the interview, create a topic on Hedera, and we can put on the CV of the candidate which is not true on our website but which is sent to the customer a QR code, and when this card in the QR code, they can track the fact that the interview process was made appropriately. So, the customer gets control the card, say, "Oh, I know you are part of N2, it's true, and I can check your CV because I can see you have followed the process of recruitment." So, that's the two use case we use today, with Hedera on ServiceNow.

HashPack Wallet – Marc Ugas – Director of Operations
‍Yeah, that's truly incredible. I was on a kind of a follow-up on that. It was, I'm very curious of how introducing all of this to all these experts because like you said, this kind of started with kind of a WhatsApp group, which, you know, I can relate to a lot in terms of having a bunch of different WhatsApp, Telegram, Discord groups, and I was just curious to see how the people on those WhatsApp groups kind of received this this initiative of using NFTs because for us that we're in web 3, NFTs is something that you know we interact with every day but maybe for you know some of these ServiceNow experts it's not something that you know they interact with a lot. So, I was just curious kind of their initial feedback and where they're at now.

N2 Help & Solutions – Nicola - Founder
‍So, that's the word kind of reaction. For example, I have people which are not familiar at all with what is blockchain, some also because I have a great expert which are even not really good at using a smartphone I can tell you I have one of them, and this week I explained, 'Oh, I will help you. We are going to install HashPack together.' So, I always, for now, as we are a small community, I have a car with a guy. Okay, what is HashPack? I say, 'It's like a Wallet you will have in your bag, but it's virtual or cool.' And then I say, 'Look at the magic, I'm going to send you 10 Hbar.' So, that's the first interaction we have, and here people receive 10 Hbar because we need a bit of money to add the gallery. And then I say, 'Oh, thank you.' And I usually joke, 'Now you have to pay me a coffee because I give you 10 Hbar.' And then we add the NFT gallery, which is a little bit technical but it's easy, and then I transfer the NFT to them. And then usually there is a big smile. 'Oh, I have my card.' And we tend to forget that it's the NFT. And I'm not explaining that it's an NFT. I say, 'Oh, it's your card, but this is the NFT technology we use.' And I say two things. First, you have your card, but tomorrow, maybe if in five years, our community is very famous, maybe this card will have a value. And I have not removed the transfer option, so you can even sell it one day as a collector object. And we have a bit of fun explaining that. So, that's usually the moment I have a big smile on my freelancer say, 'Oh, it's cool what you did.' And then some tweets on, 'Oh, I have my card,' and on LinkedIn, and so on. And it's creating an interest for non-web three people, that's very cool. And I had just one person who was like, 'Oh, I'm against. I am afraid that the CIA will know that I'm into crypto.' And after some education, it was also okay that the crypto is not only to avoid tax and money. So, I had one person who was a bit scared about not controlling things, and I say, 'No, you are going to be in control. Look.' And I had also some freelancers who say, 'Can you pay me in crypto so I will avoid tax?' And so, I say, 'No way. We are not going to do that. We are completely B2B legal company. And don't expect that we are going to try to hide things and so on. So, we are really promoting the benefit and the case that it could be very interesting for everyone.'

Hello Future Buzz – Elizabeth - Founder
‍Well, you're taking a lot of people from the web 2 side of things and letting them know that web3 exists. And it's interesting to hear that the friction points that you're discussing, but in terms of talent recruitment, how are you making that easier with your platform for recruiting different talent?

N2 Help & Solutions – Nicola - Founder
‍So, I mean, for the people who, the promise we have as a freelancer community is that you are not going to be any more alone as a freelancer. You are going to battle as a community which is decentralized, so you're still on your destiny. You still want to have this specific relation to work which I don't want to be an employee. I want to have my own way of managing my business, but you're part of something which we could collectively work on. And we are working now, and I had today a call with Nate, for example, on to discuss what could be a cooperative and what could it mean for the talent to have their voice to say on the destiny of the community. And that's how we attract people. We attract people who are in these ideas that we are not anymore in the style where employee belong to the employer. We are not fully independent; we are interdependent. And this interdependency between us can be managed with a with the Hedera and with a web 3 ecosystem. So, that's really interesting for people who like to join us, and we are trying to value also the help amongst across the member and so I don't know if it answers your question. But that's the best way for us to differentiate ourselves and to attract people, and to attract the people we want to have with us.

Hello Future Buzz – Elizabeth - Founder
‍It's really a wonderful thing to hear you say and explain. Nate, I wonder if you'd like to contribute?

‍Upside Co-op – Nate Western – Head of Web3
‍Absolutely love what Nico's working on, and you know this really speaks to like what we're all trying to do. Especially when it comes to, you know, what we call decentralized organizations. You know, it makes sense in some ways for right now to call what we're trying to do decentralized organizations because a lot of our institutions and our infrastructure is over centralized. But the truth is that we don't want, we don't necessarily want to perfectly decentralize organizations either. What we want is technology, technology and, you know, legal and financial infrastructure that maps, you know, that is flexible and maps to the way that people already want to behave and provide to their communities. And that's sort of what drives, that's sort of what drove, you know, the initial implementations of cooperatives of consumers and producers who all care about a product and build community around a product to sort of band together and support each other, and their ability to make the most of the product and to make the product better. You know, what Nico's trying to do fits perfectly with this model from a number of angles. And this is what it's really here for, you know, it's not just for any particular thing. It's not just for farmers or credit unions or NFT projects, and you know anywhere where you have a community who wants to band together around something like this is exactly why you would form a cooperative.

Hello Future Buzz – Elizabeth - Founder
‍Yeah, it's a really, I'm really encouraged to see that this is happening and that you're taking this model, and as you know, I've been freelance most of my life, and it's really great to be in a community that could be supportive and collaborative, yet at the same time, you retain your independence. That's just a beautiful thing where as a W-2 slave wage, you're really not valued as an individual or person, you're more of a position, and what N2 is doing is really very innovative, and I'm glad you're in the Hedera ecosystem for sure. Patches, do you have any comments regarding how this is being built on Hedera?

TurtleMoon – Patches - Founder
‍I currently don't, but this is a very in-depth and engaging conversation about the mechanics of how one would do this on a Hashgraph, so I'm enjoying the conversation.

Hello Future Buzz – Elizabeth - Founder
‍Yeah, it's interesting that Nicola, you're saying that implementing some of the solutions that Nicholas Attico was telling you about that Hedera had was, as a non-Hedera developer, was not that much of a leap for you to do, like to mint the tokens, for example.

N2 Help & Solutions – Nicola - Founder
‍It was very easy because the connector is basically, helping you with all the command you need to have, so you can create a token, you can create an NFT, you can manage your transaction. And for us, we are not blockchain or DLT expert, and we wear workflow expert. So we see the potential of managing that also other use case we are considering because, you know, in our industry, we have a lot of audit, and audit is about proving that the process you do is always the same and is followed. Usually, you have a guy coming and spending time on taking making interviews that people work always the same way. So as we have mapped our workflow to Hedera, we can, in a minute, prove that all the interview process we are done in the same way. So we are combining our automation and competencies together with the DLT competencies. So we are learning the DLT and the blockchain, and we try also to work vice versa to explain to web3 experts how it could be used for real business use case, and that's really something we enjoy.

Hello Future Buzz – Elizabeth - Founder
‍And yeah, Jim Nasser has joined us, and Jim has a company called Acore, and they work in the healthcare industry a lot, developing software solutions. This is probably interesting to hear. Jim is now.

Acoer – Jim Nasr - Founder
‍Yes, hey Elizabeth, hey Nico, and team, yeah, yeah, absolutely. This obviously echoes our experience, particularly when the conversations about auditing and compliance, you know obviously, very much a part of the deal in healthcare, pharmacological research, Public Health, all of that government, so yeah. And I also echo, you know, about this idea that really a lot of, and this is, we did this on purpose, kind of like, but I think Nicola was describing which is to abstract Hedera and do it simply, you know, we don't, because it really what we're really trying to do is, is solve, or improve, not necessarily solve, I don't want to conflict what we're doing. Improve the existing Business Solutions and things like, Silo data and showing proof of what we call, you know, kind of proof of data authenticity and proof of action stuff like that, but all of that really doesn't, I mean, you don't have to, do very sophisticated things with Hedera to add value, you just need to do it in a way that doesn't create usability issues, and that's, that's really kind of the way we think about it.

Hello Future Buzz – Elizabeth - Founder
‍I wonder, Nicola, when you, when you say, when you talk about, and HashPack, you can also get this too, is that you're integrating HashPack as a wallet, and you're doing that to facilitate the transfer of the NFTs, but do you see, down the roadmap that you will be utilizing HBAR as a payment system for your services? Because crypto is cryptography, and it's cryptocurrency, you know, it doesn't have to crypto, crypto does have a connotation for web 2 people. As you were saying before, that is, you know, "oh, that's dodgy, well that's not quite right," but as, as we know, HBAR isn't like that. Do you see a future of, of utilizing that as a payment system?

N2 Help & Solutions – Nicola - Founder
‍So,  in the near future, I don't see it as a payment system for the Consulting fees because it will remain on transitional Fiat, but we see the potential of other case first, a loyalty case, because we like to, we are working on a case where we want to tell the freelancer, if you invoice through the platform your services, you can get a composition in token for your loyalties, or our you work with us the more token you get, and this token gives you right voice to the community or could be something we which have a value. So, but we are not yet ready on this case, because it's take time and it's requires specific competencies and it's quite complex to build a coin due to regulation and so on, but we are looking at it, and another idea is that we are, we are now in a situation where we have a good model, we have a start to have a community, but how are we going to fund that because we need cash, and we want to be independent of traditional VC because we are not going to promise that we are going to sell and do in five years for, for 10 times 100 times the price, that's not the promise we want to keep the DAO on their hands, so why not having some NFT collections that we could, we could sell and getting some funding thanks to that, you know and so why not using HashPack and so on, but also, that's the idea we have, but yeah, they are still at this stage of ID and not yet a concrete plan.

HashPack Wallet – Marc Ugas – Director of Operations
‍I just wanted to make a quick comment because I really wish the stuff that you were talking about, Nikola, was really resonated with me. In terms of like, initially, I mean, I just say that we're at, I mean, we're all always kind of looking at the whole regulation side of things, and when you're speaking with clients that utilize this type of ServiceNow technology, compliance is at the top of their mind. So, although it's not, it's not applicable right now, what I really liked of what you were saying is, you know, the fact that you can use web3 as a way to add additional value on top of everything that, you know, that, that of the services that you guys provide. So, it's, I really like where your head's at, and I think it's, it's very valuable, and as the space mature, we get more regulation set in place and like we have more clear, like more clear paths in terms of compliance and how to be, how to leverage all these great services that we have. I think that then, you know, the opportunities kind of start opening up, and you can start doing more things. But that just kind of really resonated with me.

N2 Help & Solutions – Nicola - Founder
‍What I see as a potential interesting case is that in our business, we need to track the ID card, we need to make a background check of our freelancer, and so on. Today, we use traditional paper and so on, but with decentralized identity, that's going to be very interesting to have a wallet where you can have your coins, your NFT, and also your ID. And some other blockchains have already component like that. I discussed with, I think Earth ID will try to build something. So, I see why not having a wallet where we could really simplify all this document and private identity management, but that's something I'm looking, I'm looking forward.

Hello Future Buzz – Elizabeth - Founder
‍Yes, go ahead, Brandon.

Pixel Rug – Brandon Davenport - Founder
‍I'm just really fascinated by this whole convo and your approach and two's approach. I think this is like really, really interesting. I run a creative agency, and we're focused on kind of identifying elements of the ecosystem that can solve problems for businesses and artists outside of web3. So, like even things like, oh, you can sell a product through e-commerce or your storefront that, you know, if it's under 50 cents, you're not going to have that gobbled up by a payment process, or like some really fundamental things that I think are important for folks outside to understand. But I love this kind of DAO approach as well just kind of in this freelance gig economy because you can use voting to enhance asynchronous work and different stuff like that. Saw you guys are working with Go Mint 2, which is cool. And basically, I have two questions. My first question is, in regards to workflow and communication, where does the N2 Community live? Like you and your group of Freelancers. You mentioned, I think earlier, you mentioned, you guys might have a platform or something. Do the NFTs integrate? Really curious to kind of understand what, what, your workflows and where your community lives.

N2 Help & Solutions – Nicola - Founder
‍Okay, so the community's on Discord, on a private channel. We, and now, the, we use ServiceNow. So, meaning we have built on ServiceNow an app from where we manage your workflow and upload the NFT. So, and for example, on the website, I would like to thank GoMint because it's automatically displayed on the website. And, and they have, we have done this collaboration together because we were looking for WordPress plugin, and thanks to GoMint, we find it in a, I mean, intended it was ready, and, and so. But the community, coming back to the question, is really on Discord and, and our own platform, and we are looking at the possible, uh, collaboration with Nate for making the Cooperative on his platform as well. So, we have a lot to build in terms of tooling of the community and so, and we are singing to open a public Discord for people who are not yet recruited but who have interest in our community.

Pixel Rug – Brandon Davenport - Founder
‍I love that. I honestly think if you know, you guys put your heads together with um upside Co-op, like that would be pretty revolutionary. And then my second question is just curious just because, it sounds like you guys work with obviously the ServiceNow platform extensively. ServiceNow is also a Hedera governing council member, and they're talking about things they're working on. I was curious, what are some ways you think the ServiceNow platform will be able to leverage Hedera? Do you see any ways currently that it leverages Hedera? I'm really curious, just as somebody who obviously, I don't use the platform.

N2 Help & Solutions – Nicola - Founder
‍So, they have already,  some collaboration, and Nicol Atico is not with us, but you would have been the best person to answer, but with some use cases on, um, ESG, if I'm not wondering. So, meaning the fact to track your carbon emission and so on, but I'm not an expert on this one, so I will not tell wrong things about it. But they, because we at least have this noise about automating workflow, so, um, they are really on this. But I believe we are one of the first customers of ServiceNow to use the platform, which, which is for us particularly tactical and opportunist because this gives us visibility into the ServiceNow ecosystem where which we did not expect because we have been invited to some ServiceNow events as we were the pioneers in trying to make concrete use cases. But I would really, let Nicol Atico explain that later if come to another car because it will be, it can, it can give you plenty of examples.